{"id":3121,"date":"2023-12-15T14:22:15","date_gmt":"2023-12-15T13:22:15","guid":{"rendered":"https:\/\/nandara.com\/?page_id=2254"},"modified":"2026-02-25T16:13:35","modified_gmt":"2026-02-25T15:13:35","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/nandara.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Orders and payments<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs there a minimum order amount ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You are free to order any amount you like from the Nandara shop. We want to offer all our customers the flexibility to order according to their needs, whether it's a single item or a larger basket.<\/p>

However, we have put in place an attractive benefit for orders over \u20ac100:<\/p>

Payment in instalments at no extra cost: For purchases of \u20ac100 or more, you can pay in 3 or 4 instalments at no extra cost. This payment facility allows you to spread your spending while enjoying your purchases immediately.<\/p>

This advantage is designed to improve your shopping experience at Nandara, combining comfort and savings. Whether your order is large or small, rest assured that we will do our utmost to offer you a quality service and products that meet your expectations.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I place an order ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You can place your order with nandara as follows:
directly on the internet via our online shop nandara.com
or by e-mail at contact@nandara.com
or by telephone on 05 82 950 949<\/p>

Do you have any questions about our products or are you looking for a specific item but can't find it anywhere? Just get in touch with us. We'll be happy to help you find the right products and offer you an optimised solution. Please email us at contact@nandara.com<\/p>

We are available by phone Monday to Friday from 10:00 to 16:00.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere is my invoice ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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After placing your order on the Nandara store, you can easily access your invoice directly from your customer account. More specifically, your invoices are available in the \u2018My Orders\u2019 section of your personal account. This convenient feature allows you to view and download your invoices at any time, simplifying the management of your purchases and accounting.<\/p>

That's why we strongly recommend creating a customer account when you place your first order. This personal space offers many advantages:<\/p>

\u2013 Quick access to your complete order history
\u2013 Automatic archiving of your invoices in \u2018My orders\u2019
\u2013 Easy tracking of your deliveries
\u2013 Simplified management of your personal information<\/p>

By creating an account, you will enjoy an optimised shopping experience and permanent access to all information relating to your transactions on Nandara, all centralised in your customer area.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat personal data is collected and how does nandara use my data ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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In accordance with the GDPR, Nandara only collects personal data that is necessary for managing your orders and improving your customer experience. This data includes:<\/p>

\u2013 Identification information: surname, first name, email address
\u2013 Contact details: postal address, telephone number
\u2013 Transaction data: purchase history, product preferences
\u2013 Account information: login details, password (encrypted)
Data is mainly collected via:
\u2013 The creation of your customer account
\u2013 Online order forms
\u2013 Interactions with our customer service team<\/p>

Nandara is committed to collecting this data in a transparent, fair and proportionate manner. You will be informed of this collection when you create your account or when you place your first order. Your data is secure and will only be used for the purposes specified, in accordance with the GDPR.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are the different payment methods ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The Nandara.com store offers several secure payment options to make your purchases easier:<\/p>

## Credit card<\/p>

We accept all major credit cards, including:
\u2013 Mastercard
\u2013 Visa
\u2013 American Express
These transactions are processed through a secure payment system to ensure the protection of your financial information.<\/p>

## PayPal<\/p>

For those who prefer not to share their bank details directly, PayPal offers a convenient and secure alternative.<\/p>

## Payment in instalments with Oney<\/p>

For larger purchases, we offer payment in instalments in partnership with Oney:
\u2013 Available for orders between \u00a3100 and \u00a33,000
\u2013 Option to pay in 3 or 4 instalments at no extra cost
\u2013 Reserved for individuals over the age of 18<\/p>

This flexibility allows you to manage your budget while enjoying your Nandara purchases immediately.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I activate my discount code ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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To use a promo code on Nandara.com, follow these simple steps:<\/p>

1. Log in to your customer account. This is important because some codes may be personalised.<\/p>

2. Add the desired products to your basket.<\/p>

3. Go to your basket.<\/p>

4. Locate the area for promo codes, usually labelled \"Promo code\" or \"Discount code\".<\/p>

5. Enter your code in the field provided.<\/p>

6. Click on \"Apply\" or \"Validate\".<\/p>

The discount will be applied automatically if the code is valid. The total amount of your order will be updated immediately to reflect the discount.<\/p>

Don't forget to check the terms and conditions of your promo code, such as the expiry date and the products it applies to.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Deliveries and returns<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere is my delivery ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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At Nandara, we do everything we can to ensure transparency and reliability when tracking your orders. Here's how to access your parcel tracking information:<\/p>

1. Log in to your personal customer account on Nandara.com.<\/p>

2. In the \"My orders\" section, select the order in question.<\/p>

3. The tracking number for your parcel will be clearly displayed in the order details.<\/p>

For your convenience, we will always notify you by email once your order has been dispatched. This summary message contains all the essential information about your delivery.<\/p>

In addition, our transport partner will contact you directly by email and\/or SMS with precise tracking details and updates on the progress of your parcel.<\/p>

Please rest assured that we remain at your disposal for any further questions you may have about your delivery.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tI haven't received the item I ordered or I haven't received the right item. What should I do ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Did you not receive an item you ordered, or did you receive an item that is different from what you ordered? Contact us by email or phone and we will work with you to find a quick solution.<\/p>

Do you have questions about our products or are you looking for a specific item but can't find it anywhere? Contact us. We will be happy to help you find the right products and offer you an optimised solution. Please send us an email at contact@nandara.com<\/p>

We are available by phone Monday to Friday from 10 a.m. to 4 p.m.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMy delivery is damaged. What should I do ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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At Nandara, we understand that receiving a damaged package can be worrying. Here is the procedure to follow to ensure that your situation is handled efficiently:<\/p>

1. Upon receipt:<\/p>

\u2013 Carefully examine the package in the presence of the delivery person.<\/p>

\u2013 If you notice any visible damage, open the package immediately.<\/p>

2. Issuing reservations:<\/p>

\u2013 IMPORTANT: Make a detailed note of your reservations on the delivery note.<\/b><\/p>

\u2013 Keep a copy of this document, as it is essential for the rest of the process.<\/p>

3. Inform us:<\/p>

\u2013 Contact us as soon as possible at contact@nandara.com.<\/p>

\u2013 Include your order number and attach photos of the parcel.<\/p>

Rest assured that our team will handle your case with the utmost care. We will work closely with our carrier to resolve this situation and provide you with a satisfactory solution as soon as possible.<\/p>

Your satisfaction is our priority, and we remain at your disposal for any further questions.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMy product is damaged. What should I do ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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At Nandara, we value your satisfaction. If you receive a damaged product, please follow these steps:<\/p>

1. Reservations upon delivery:<\/p>

\u2013 We remind you that it is crucial to make written reservations on the delivery note if the package shows any external signs of damage.<\/p>

2. Report the damaged product:<\/p>

\u2013 Take detailed photos of the damaged product.
\u2013 Contact our customer service team at contact@nandara.com.
\u2013 In your email, specify your order number and attach the photos.<\/p>

3. Personalised support:<\/p>

\u2013 Our team will carefully review your situation.
\u2013 We will quickly offer you the most appropriate solution (replacement, refund, etc.).<\/p>

Rest assured that we will do everything we can to resolve this situation efficiently and satisfactorily. Your trust is important to us, and we are committed to handling your request with the utmost care.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are the shipping costs ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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For orders up to 99,99\u20ac, we charge 7.90\u20ac for delivery to a pick-up point, 9,90\u20ac for standard home delivery and 14,90\u20ac for express delivery in the UK.<\/p>

For orders over 100\u20ac, shipping within the UK is free for delivery to a pick-up point or standard home delivery, and 14,90\u20ac for express delivery.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWith which carrier do you ship ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We are committed to providing you with the best possible delivery experience. That is why we work with carriers renowned for their reliability on the French market (mainland):<\/p>

1. DPD:
\u2013 Fast delivery within 1 to 3 working days
\u2013 Maximum flexibility: choose between a pick-up point or home delivery
\u2013 Tailor-made service: select your preferred time slot and drop-off location<\/p>

2. Chronopost:
\u2013 Express solution with next-day home delivery
\u2013 Ideal for urgent orders<\/p>

3. DB Schenker:
\u2013 Delivery within 3 to 5 days
\u2013 Expert in transporting bulky items
\u2013 Perfectly suited for your large purchases<\/p>

These strategic partnerships enable us to efficiently meet all your delivery needs, whether it's speed, convenience or handling large parcels. Rest assured that your order will be handled with the utmost care, from our warehouse to your door.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the delivery time ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Nandara is committed to providing fast and efficient service to meet the expectations of our demanding professional customers. Our shipping policy reflects this commitment:<\/p>

\u2013 All orders for products in stock placed before 11:45 a.m. are shipped the same day.
\u2013 Orders received after 11:45 a.m. are processed and shipped the next working day.<\/p>

This optimised organisation allows us to guarantee short delivery times, which are essential for your business. We understand the importance of responsiveness in your industry, which is why we have implemented this efficient process.

Rest assured that every order is handled with the utmost care, combining speed and quality of service. Your satisfaction is our top priority.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you ship internationally ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, we also ship internationally. Shipping rates are calculated and displayed at the time of order placement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I make a claim ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If you are not satisfied with your order, please contact us.

We will do our utmost to find a solution quickly. Your satisfaction is our priority.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tI would like to return a product. What should I do ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You have 14 days to return an item from the date of delivery.<\/p>

To return an item, you need a return label.

If your delivery address is in France, you can create the return label yourself by searching for the relevant order in your customer account order history. If you do not yet have a customer account or if your delivery address is outside France, please contact us by telephone or email. We will then send you a return label by email. Please print the return label and attach it to your return parcel.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs a return free ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe following are the terms and conditions for returning packages as stipulated by French regulations for distance selling:\n\nReturns due to withdrawal within 14 days.\n\nYou have a period of 14 days from receipt of the product to exercise your right of withdrawal, without having to provide any reason. To do so:\n\n1. Inform us of your decision to withdraw in writing\n2. We will assign you a return number. Return the product within 14 days of your notification of withdrawal.\n3. You are responsible for the return shipping costs.\n\nWe will refund the full amount paid, including the initial delivery costs, within a maximum of 14 days.\n\nReturning a defective or non-compliant product.\n\nIn the event of a defective or non-compliant product, you are covered by the legal guarantee of conformity for 2 years from the date of purchase. In this case:\n\n1. Contact us as soon as possible to inform us of the problem. We will tell you how to return the product.\n2. We may offer to repair, replace or refund the product.\n3. The return shipping costs are covered.\n\nIn both cases, please ensure that you pack the product carefully for return and keep proof of shipment.\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I know if the returned product(s) have been received ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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When you return items to us, you will receive a tracking number from our logistics provider. This allows you to track the status of your return at any time. As soon as we receive your package, we will send you a confirmation email.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow and when will I receive my reimbursement ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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As soon as we receive your return, you will receive a confirmation email. The refund will be credited to the payment method used when placing the order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Orders and payments Is there a minimum order amount ? You are free to order any amount you like from<\/p>\n","protected":false},"author":2356,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/pages\/3121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/users\/2356"}],"replies":[{"embeddable":true,"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/comments?post=3121"}],"version-history":[{"count":0,"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/pages\/3121\/revisions"}],"wp:attachment":[{"href":"https:\/\/nandara.com\/en\/wp-json\/wp\/v2\/media?parent=3121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}